The Pilates Lovers Retreat | Miliya 22-25 May 

TERMS & CONDITIONS


  1. General terms and conditions

    These terms and conditions govern the provision of the pilates retreat experience delivered and facilitated by us, Equilibre Wellbeing Pty Ltd (ACN 624 807 183) and Bee Wellness Pty Ltd (ACN 671 176 560) (trading as ‘Love Pilates’) and they apply from the time you make a booking to attend one of our retreats. 

    By placing your booking for our retreat either online, by email or by telephone you accept and agree to abide by these terms and conditions.

    By providing your Personal Information to us, you agree to our Privacy Policy.

    We have not waived our rights if we do not enforce any right contained in these terms during a particular timeframe.

    We may add to, change or remove any of the terms and conditions or other clauses within these terms and the ways in which the studio & retreat operates.

  2. Payment Policy:

    Fees

    Our current fees for our retreat are available on our website. Retreat fees do not include airfares or other travel costs, insurance or taxes.

    Retreat rooms (unless otherwise specified) are twin shared accommodation. If you do not wish to share you will need to pay the full rate for the room as shown on our website. 

    To secure your spot on a retreat, payment will need to be made in one (1) of the following ways: 

     in full or;

     by paying across four (4) instalments to which a 7.5% levy is charged. The instalments will be deducted from your nominated card on the same day each month and cannot begin after January 31 2025.  

    Payment of fees for your retreat are to be paid via your nominated credit or debit card stored in your account in the Love Pilates application or website. If you do not have an account, a new account will need to be created. If fees are not available on the day of processing, a $5 processing fee will be applied for each failed attempt.  

    Securing a room at the retreat requires prompt payment by one of the payment methods outlined above. No holds will be made and allocation will be made to the participant that makes their payment first.  

    Waitlist Policy

    If the retreat is full, we can add your name to our waitlist upon request in writing, or advise of other available dates (if known). 

    If we’re able to confirm your place on retreat, we will contact you and at least one instalment or full payment will be due immediately, unless within 4 weeks of the retreat in which case full payment is due immediately. 

    Cancellation Policy

    All cancellations must be made in writing via email to hello@lovepilates.com.au.au and is subject to the refund policy – listed below.

    If the participant withdraws or transfers from a retreat, the following refund policy applies:

    a) If the participant withdraws 30 days or more prior to retreat commencement the participant will receive a full refund of all monies paid, minus an administration fee of $50.

    b) If the participant withdraws 14-29 days prior to retreat commencement the participant will receive 50% of the full retreat fee, minus an administration fee of $100.

    c) If the participant withdraws 1-13 days prior to participant commencement the participant will receive 25% of the full retreat fee.

    d) If the participant withdraws after the retreat commences, the full retreat fee is non-refundable.

    e) If the participant books and pays for any additional treatments or program options (e.g. massage), cancellation by the participant within 7 days of program commencement will receive a full refund of the added option. Cancellation of added options by the participant within 6 days of program commencement are not eligible for a refund. Any activity (e.g. massage ) cancelled by the Love Pilates due to circumstances beyond  their control is fully refundable.

    Love Pilates may cancel the retreat if a minimum quota of attendees has not been reached within 8 weeks prior to retreat date .If this occurs, all monies paid will be refunded in full to the participant. 

    Transfer Policy

    If circumstances arise that require a transfer from the retreat on which you have a confirmed booking you will need to supply us with a request in writing to hello@lovepilates.com.au. 

    If you want to transfer your place to another participant, the new participant must comply with these Terms and Conditions. If full payment has been made, the replacement participant must make full payment or equivalent to what has already been paid, before monies will be refunded to the cancelling participant.  

    If a waitlisted participant can fill the space then you may be able to transfer your place to another applicable retreat at a cost of $200. This option is limited to one transfer only (after this, the regular refund policy applies) and depends upon a case by case assessment of your situation.

    If there are no waitlisted participants to fill the space the regular refund policy applies to your transfer.

  3. Travel arrangements

    Love Pilates Retreats include the specified accommodation, classes, specified meals and specified activities.

    Love Pilates Retreats do not include insurance, travel to and from the venue or other travel costs incurred by the participant. It is your responsibility to make arrangements and pay for travel to our retreat locations.

  4. Your health and age

    You must be at least 18 to attend our retreat however participants can be 16 years or older if accompanied by a guardian over the age of 18.

    Upon each booking of a retreat, and each time you attend one of our Love Pilates Retreats and participate in retreat classes and activities, you warrant that:
    (a) you are in good medical and physical condition; and
    (b) there is no reason, medical or otherwise, why you should not undertake Pilates and Yoga.

    We reserve the right to refuse you from participation in a Retreat or from parts of a Retreat or Retreat classes, whether you have paid in advance for the Retreat, or not, if:
    (a) we perceive a reasonable risk of injury to you or any other person due to your participation; or
    (b) if we perceive that you have an infection, contagious illness, physical ailment or open cut or sore.
    (c) we determined your behaviour to be disruptive to other participants and the overall retreat experience.

    By participating in any retreat and each retreat class you agree to the following:
    (a) You’ll complete all forms and questionnaires in relation to allergies and other conditions. Love Pilates holds no liability for accuracy of the information provided.

    (b) You’ll comply with directions and policies
    (c) You acknowledge that any type of exercise involves risk of injury which may result in death or serious disability.
    (d) Despite such risk you agree that you participate entirely at your own risk of injury or bodily harm to yourself and others.
    (e) You release Love Pilates and all of our people and any other persons involved in your participation in any activity from any action, claim, suit or demand for compensation whether for damage to property or personal injury arising from your participation.
    (f) You understand that these terms are contractual and may be relied upon in any proceedings by or involving you and your heirs, executors and assigns.
    (g) To the fullest extent permitted by law, we make no warranties about the goods or services we supply. Where you have the benefit of guarantees that cannot by law be excluded or varied, our liability for breach of any such guarantee is limited (at our option) to:
    (i) re-supply of services;
    (ii) refund of payment for particular service.
     Our People are not medically trained;
    (a) Our People are not qualified to assess if you are in good physical condition;
    (b) Our People are not qualified to assess if you are physically capable of pilates or other active or passive exercise without risking your health, safety or comfort.
    (c) We strongly suggest you seek expert advice before participating in our retreats.

    It is your responsibility to ensure the consumption of alcohol is responsible and that no minors (under 18), if in attendance, are given alcohol. 

  5. Liability

    To the extent permitted by law, neither We nor any of our directors, employees, contractors or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

    Love Pilates shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors that cause a delay or cancellation of retreat or its services including location unavailability.

    Love Pilates is not responsible for any expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparation for your trip.

  6. Third party service providers 

    Love Pilates will make their best endeavours to ensure all services are provided however where third party service providers and contractors are concerned, these are subject to availability. 

    In attending the Pilates Lovers retreat, participants agree to comply with and adhere to the terms of use of Miliya Hunter Valley in regards to their accommodation, location and facilities. 

  7. Governing law

    These terms are governed by the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

    Definitions:

    Classes means all classes, workshops and sessions (whether group or individual) with Our People.

    Specified activities means pilates reformer, pilates mat, yoga nidra, wine & cheese tasting, infrared sauna and ice bath.
    Facilities means the premises in which the retreat is located as well as all its contents.
    Our People means any staff or contractors of Love Pilates.
    Personal Information means any information capable of identifying an individual including name, address, phone number and email address.
    Retreat means the Pilates retreats organised by Love Pilates at various locations from time to time which may include Pilates, Yoga, meditation and related activities, as well as accommodation and meals. Individual retreat activities, itineraries, fees and payment arrangements, and availability will be in accordance with individual retreat descriptions posted on our Website, and may be subject to change.

  8. Use of Written and Photographic Material

    Any written material provided to Love Pilates in the form of feedback forms may be used by Love Pilates for marketing purposes in perpetuity. Any photographs taken by Love Pilates of attendees on our Pilates retreats may be used by Love Pilates for marketing purposes in perpetuity in mediums including but not limited to; social media, website and flyers/posters. 

    If you would prefer we do not use any of the above material written by you or containing your image it is your responsibility to advise Love Pilates of this via email to hello@lovepilates.com.au prior to the commencement of the retreat.